Returns & Refunds

We want you to be happy with your pair. If it is not right, you can return it.

14-day returns

You can cancel your order and return any item within 14 days of the day you receive it. Just tell us through the contact page with your order number, then send the item back within 14 days of telling us.

Condition

Shoes must be unworn (try them on indoors on a clean surface only), with all tags and accessories, in the original box. Please put the shoe box inside another box or bag for posting, so the box itself is not damaged. We may reduce a refund if an item has been worn or damaged beyond what is needed to check it.

Return postage

Unless the item is faulty or not as described, return postage is paid by you. We recommend a tracked service, as we cannot refund an item that does not reach us.

Refunds

We refund the price of the item and the standard delivery charge you paid, to your original payment method, within 14 days of receiving the return.

Faulty or not as described

If something is wrong with your order, contact us within 30 days of delivery and we will arrange a repair, replacement or full refund, including return postage. This does not affect your statutory rights under the Consumer Rights Act 2015.

Exchanges

Need a different size? Return the original for a refund and place a new order. Sizes are limited, so order the new size quickly.